Frequently Asked Questions
These are the most frequently asked questions.
If you have any questions, please contact us.
To rent a car, you must meet the following requirements:
- Be at least 21 years old (age requirements may vary by location and vehicle type).
- Hold a valid driver’s license issued in your country of residence.
- Present a valid credit or debit card in the renter’s name for payment and security deposit.
- Provide proof of insurance or purchase rental insurance if required.
Yes, you need insurance to rent a car. You can either use your personal auto insurance, a credit card that offers rental coverage, or purchase coverage directly through the rental company.
Yes, most locations accept debit cards; however, additional identification and proof of return travel may be required. A security deposit may also be held on your account during the rental period.
Many rentals come with unlimited mileage, but some vehicle types or rental agreements may have mileage restrictions. Please review your rental terms for specific details.
Yes, many locations offer after-hours returns. You may need to park in a designated area and drop the keys in a secure drop box.
Returning the car late may result in additional charges. Most rental companies offer a grace period, but hourly or daily late fees may apply if the vehicle is returned beyond the allowed timeframe.
Yes, additional drivers can be added to the rental agreement. All additional drivers must meet the rental qualifications and may be subject to an extra fee.
Fuel policies vary. Common options include:
- Full-to-Full: Pick up and return the car with a full tank.
- Prepaid Fuel: Pay in advance for a full tank and return the car empty.
- Return-as-Is: Return the car with any fuel level, and you’ll be charged for the missing fuel at a premium rate.
Rental costs may include additional fees such as taxes, surcharges, optional insurance, extra driver fees, young driver fees, and equipment rentals (e.g., GPS, child seats). Review your agreement for a full breakdown of charges.
Driving out of state is typically allowed, but international travel may be restricted. Check with the rental counter for specific policies on cross-border travel and any additional requirements.
If the car breaks down, contact the rental company’s roadside assistance service immediately. Their contact information is provided on your rental agreement or key tag. Do not attempt to repair the vehicle yourself.
Yes, you can cancel or modify your reservation online or by contacting customer service. Cancellation policies vary, and fees may apply depending on the timing and type of reservation.
No, one-way rentals are not allowed at this time.
Pets are allowed in most rental cars, but the vehicle must be returned clean and free of pet hair. Cleaning fees may apply if the car requires excessive cleaning.
We prioritize the safety of our customers by thoroughly sanitizing vehicles between rentals, offering contactless pickup and return options, and following local health guidelines.
You can extend your rental by contacting the rental location directly or modifying your reservation online. Additional charges may apply.
Yes, we offer various discounts and loyalty programs for frequent renters, corporate clients, and members of partner organizations. Ask a representative for details.
You’ll need:
- A valid driver’s license
- A credit or debit card in the renter’s name
- Proof of insurance (if applicable)
- Confirmation of your reservation
Some vehicles, such as luxury cars, sports cars, or large SUVs, may have additional age, license, or payment requirements. Availability may also vary by location.
You can reach our customer service team by phone, email, or live chat. Visit our “Contact Us” page for detailed contact information.